Presentation

Description

On street & Off-street car park

Digital activity

This is a company qualified as a work centre with over 80% of staff members having a certain degree of physical disability.
The Company has a control centre open 24 hours a day 7 days a week which allows them to control and manage remotely all their network of car parks, by making an extensive and intensive use of new technologies, and automatisation systems in car parks. This allows them to control the Access of people and vehicles automatically, to save energy by using lights only in the areas where there is movement thanks to sensors… They also have detectors of CO2, which activates some blows of clean air reducing necessary energy waste with the traditional ventilation systems that are working 24h a day.
Another service offered to the city is access control, cleaning, security and maintenance of public buildings such as markets, museums, etc.
The maintenance of the city's public schools is also the responsibility of the company.
In all services, the use of technology through sensors, web applications and app means that the moment an incident is detected, an action or repair order is immediately generated, reducing the response time and solution of the incident as much as possible. All of it greatly reduces costs and inconvenience to citizens.
With its own analysis and programming department, the technological elements, sensors, hardware and software are exclusively and specially designed to obtain information in real time and thus applying OPEN DATA technology to offer all the information of each service to citizens.

Good practice targeted

Environmental

To go further

http://www.amersam.net/

Good practice

The general use of technologies to implement a continuous improvement of the efficiency. Technology is used as a tool to optimize internal management issues but also services to client.

All the visual objects on the screens are adjusted to the visual impairments of each worker;
Digital control of workflow;
The equipment is adjusted to the needs of employees with physical, sensory impairments and cognitive disabilities;
Status information, incidents, solution and repair process in real time;
Open Data for inform the citizens.

Costs

…

Starting date of the good practice

Over the first 30 years of the Company, many new technological elements have been incorporated, always keeping in mind the efficiency and effectivity of the management towards reaching our objectives.
The CCC (Central Control Centre) was implemented in the company 12 years ago and has grown in services, space and personnel by 400% since its creation, keeping 100% of people with disabilities in the CCC team.

Time to implement the good practice

This is one of the relevant characteristics of our Company: we always look for a continuous improvement process.
The CCC is constantly evolving and expanding and is not expected to stop its activities in the future.
The commitment to the CCC, given the incredible improvement of the service it has generated, is to continue and continue with the investment in technologies.

Tools/partners/suppliers of the good practice

Several suppliers offer their systems so that we can integrate them to our control centre.
The City Council constantly offers new services that can be treated as a smart city from the CCC. The main partner that provides new services is the Reus City Council, but services are also offered to other City Councils and companies that are located in public spaces, such as municipal markets.

Leo Blazquez Nuñez-Head of informatics and new technologies. Responsible for Smart city

What are the benefits of the project ?

As mentioned before, technology is the tool that helps us reach our objectives, which are to improve our services as well as foster inclusive environment within the company as 80 % of our staff have some kind of disability (100% in CCC). All the technology used in the control centre is adapted for their special needs.
The main benefits of the CCC are: instant information in real time, cost reduction in all services. Better customer service and speed in solving problems. Improvement of the work environment and improvement of the annual results of the company.
Greater and better information to citizens.

What were the constraints faced by the company ?

One of the limitations that we have when integrating technology in some sectors is the integration of heterogeneous systems. There do not always exist standards that ease the understanding between systems and some interfaces become especially complex.

Which advice would give to another company ?

We would tell them to prioritise all digitalisation processes but always with common sense. They should look for a solution that adapts to their needs, but this doesn’t always mean the most expensive one.

What are the next steps?

So far, we have been able to analyse the data which were already old (historic data), after that, we have learnt to analyse the data in real time, and now we should prepare ourselves to anticipate to any situation, which means having the technological means and applications, predictive systems, that allow you detect alerts at an early stage.
We will continue to implement new services in the city and constantly improve the applied technology. For this reason, investment in training in all departments is essential.