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Inclusive project management

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Notion 12

Project practices that promote the inclusion of users with physical impairments

Target skills

Gain practical knowledge on how to ensure project management is inclusive toward users with physical impairments.

Users with physical impairments refers to people navigating the digital sphere affected by a physical disability, impacting a part of their body and impairing and limiting their physical functioning, mobility, endurance, and agility. Loss of physical capacity results in a reduced ability, or inability, to perform body movements such as walking, moving hands and arms, sitting, standing, and controlling muscles.

Which project practices should be put in place to enable the inclusion of these users?

Better accessibility of digital products, devices and services can be assured by:

  • updating facilities to include access ramps, elevators, adequately sized entryways for users with wheelchairs, if face-to-face meetings are needed
  • equipping spaces with lowered counters, inclined writing tables, accessible seating and readable signage
  • keeping spaces neat and organised so that users with mobility limitations can easily navigate the area
  • adding assistive listening devices to projects (such as voice recognition software) so that writing/typing tasks are limited
  • checking that all activities that are to take place off-site are accessible for people with mobility impairments
  • including questions about accommodations in registration and sign-up forms so that users with mobility requirements can fully participate
  • creating online services that are keyboard accessible, so that all information can be navigated using the TAB key
  • removing strict time-based activities (such as allowing flexible start times of workshops) as these users may require more time to arrive at venues
  • replacing written activities (such as taking surveys or testimonies) with oral equivalents (such as recorded interviews) to facilitate answer collection
  • planning for and understanding the role of personal care assistants for these users