Lesson 14Art of communication in project management
- Notion 91 - Importance of communication in diverse work groups
- Notion 92 - Leader VS Boss
- Notion 93 - Communicate with the project team
- Notion 94 - Communicate with the stakeholders
- Notion 95 - Identify the 5 W and 1 H for an effective communication
- Notion 96 - Identify the enterprise enviroment and cultural factors
- Notion 97 - Review of the main concepts
Notion 91
Importance of communication in diverse work groups
Target skills
Raise awareness on the communication between peers. Observe the social/natural/cultural factors that are at the base of workind roles.
Tips for good communicators
Communication in working groups is crucial.
The way you communicate must not be confused, so don't talk over other people, respect your turn. Do you have questions? Write them down on a piece of paper so as not to interrupt the person who is speaking at that moment.
Tips for speakers:
- The message you are talking about must be communicated in such a way that it is best understood by the recipient.
- Ask questions to see if the other members of the group really understood what you are talking about. Ask for example "What do you think?"
- Summarising your ideas can be useful to underline the key points of your thinking.
Tips for the listener:
- Pay attention also to non-verbal language (posture, facial expressions, gestures).
- Ask questions if you did not understand something or if you want to confirm certain points of the speaker's thinking
Advice for both:
- avoid distraction! Today we are surrounded by distracting elements, for example technology such as phones, smartphones, tablets. Silence them so that you can concentrate.
Communication can take place in different ways, in terms of spatial arrangement:
- in a circle
- horseshoe
- sitting around a table