Lesson 15Inclusive language of the project manager
- Notion 98 - Means of communications: guidelines for the correct etiquette
- Notion 99 - What are the major obstacles in communication?
- Notion 100 - Means of communications: guidelines for the correct etiquette
- Notion 101 - Examination of the non-verbal factors in communication
- Notion 102 - Tips to an effective communication and to reach the goal
- Notion 103 - Review of the main concepts
Notion 101
Examination of the non-verbal factors in communication
Target skills
Learn about the good practices for the correct language to use when talking about disability. The importance of correct and effective communication.
Non-verbal communication includes mainly body language, but also tone of voice, pauses in conversation, interpersonal distance, clothing and many other elements. Non-verbal communication expresses our emotions and the relationship we want to have with our interlocutor on a deep emotional level.
Non-verbal communication is faster, less conscious and less controllable than verbal communication. Non-verbal reactions to an event tend to be immediate and occur before it can be rationally assessed.
When a meeting is taking place, for example, it is good to use correct postures, which reflect your behaviour, intention and interest.
Positive non-verbal communication
Negative non-verbal communication
