Lesson 15Inclusive language of the project manager
- Notion 98 - Means of communications: guidelines for the correct etiquette
- Notion 99 - What are the major obstacles in communication?
- Notion 100 - Means of communications: guidelines for the correct etiquette
- Notion 101 - Examination of the non-verbal factors in communication
- Notion 102 - Tips to an effective communication and to reach the goal
- Notion 103 - Review of the main concepts
Notion 99
What are the major obstacles in communication?
Target skills
Learn about the good practices for the correct language to use when talking about disability. The importance of correct and effective communication.
Communication obstacles can be:
- lack of attention when receiving the message
- hasty conclusions about the message
- lack of interest of the recipient in the message
- routine in the communication process
- lack of awareness about what you are talking about and how you are doing it
- lack of coherence about what you are talking about and how you are acting
- lack of management of one's own mood: on bad days, one should not be influenced by feelings in order not to vent, be obnoxious or rude. These attitudes can compromise the achievement of results.
- Lack of a strategy: it is necessary to have a precise and effective strategy. It has to be also flexible in order to change those aspects which over time may not be satisfactory and create problems.
You have to remember that communication must be accessible to all, so if there are d/Deaf people it is good to have an interpreter or stakholders with knowledge of Sign Language.
For visually impaired people it is recommended to have texts translated into Braille. This will make it easier for them to understand the projects and ideas of the team and to be able to interact with the others.