Lesson 15Inclusive language of the project manager
- Notion 98 - Means of communications: guidelines for the correct etiquette
- Notion 99 - What are the major obstacles in communication?
- Notion 100 - Means of communications: guidelines for the correct etiquette
- Notion 101 - Examination of the non-verbal factors in communication
- Notion 102 - Tips to an effective communication and to reach the goal
- Notion 103 - Review of the main concepts
Notion 103
Review of the main concepts
Target skills
Quiz yourself to determine your knowledge about inclusive language
Now that we’ve gone over the main concepts about this lesson, lets take this short quiz to review what you’ve learned and assess your knowledge.
Communication obstacles can be
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Communication obstacles can be:
- lack of attention when receiving the message
- hasty conclusions about the message
- lack of interest of the recipient in the message
- routine in the communication process
- lack of awareness about what you are talking about and how you are doing it
- lack of coherence about what you are talking about and how you are acting
- lack of management of one's own mood
What does non-verbal communication includes?
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Which one is a good practice when talking about good comunication strategies?
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Silence can be a key resource that you can use to gather ideas or even to stimulate your interlocutor to elaborate. Silence is a strategic way of communicating and should not be used to make your interlocutor feel inferior or difficult.
On a working enviroment, a "Hello" and "how are you" are sometimes not enough.
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Genuine interaction is the key for a good working enviroment.